SKU: 84604765582

The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers

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The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your CustomersProven customer engagement approaches for winning in the most important moments driving profitability and growth customer retention and expansion Industry analysts report that up 70 80% of business growth comes from existing customers. So why are you still investing mainly in attracting new customers? And, leaving renewals and upsells to chance? Or, worse yet, using a one size fits all approach to acquisition as you do for expansions? The Expansion

Proven customer engagement approaches for winning in the most important moments driving profitability and growth--customer retention and expansion

Industry analysts report that up 70-80% of business growth comes from existing customers.

So why are you still investing mainly in attracting new customers? And, leaving renewals and upsells to chance? Or, worse yet, using a one-size-fits-all approach to acquisition as you do for expansions?

The Expansion Sale provides everything you need to seize the competitive edge in the customer-success space. Authors Erik Peterson and Tim Riesterer explain how the buying psychology of existing customers differs from that of new customers, and show how to adapt your commercial engagement strategies accordingly. They provide clear, easy-to-apply messaging frameworks for creating and delivering winning conversations in the four must-win commercial moments of customer success: ensuring renewals, communicating price increases, increasing upsells, and apologizing effectively for service failures.



Binding Type: Hardcover
Publisher: McGraw-Hill Education
Published: 02/11/2020
ISBN: 9781260462753
Pages: 256
Weight: 1.00lbs
Size: 9.20h x 6.30w x 0.90d
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SKU: 84604765582

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Andrew Roland
Grantham, US
★★★★★ 5
Great for High Mileage Vehicles
Size: 5 Quarts
Reliable synthetic blend for high mileage vehicles. Castrol GTX High Mileage 20W-50 is our go-to oil for older vehicles and high-mileage units in our dealership inventory. The synthetic blend formula provides good protection for engines with significant wear. The 20W-50 viscosity helps reduce oil consumption in higher mileage engines. We've had excellent results using this in trucks and SUVs with over 100k miles. The seal conditioning additives help prevent leaks. Price point is reasonable for a quality synthetic blend. The 5-quart bottles are convenient for standard oil changes. Castrol quality and reputation you can trust. Solid choice for keeping high-mileage vehicles running strong.
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Reviewed in the United States on February 16, 2026
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Bernard G.
Grantham, US
★★★★★ 5
Hustler raptor SD hydro oil
Size: 5 Quarts
Good quality oil used for my hustler raptor SD hydro oil. Far better price than buying a 100 dollar kit. My total cost was 40 bucks with filters.
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Reviewed in the United States on April 14, 2026
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Bert
San Leandro, US
★★★★★ 5
Quality oil
Size: 5 Quarts, Pack of 3
I use nothing but Castrol GTX high mileage 20w50 oil and Wix oil filters in my 2000 Nissan Frontier with 317,000 highway miles on the engine. I change the oil every 3,000 miles and engine is still going strong!
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Reviewed in the United States on March 19, 2026
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PJ
Cuba, US
★★★★★ 5
Amazon has become my go-to motor oil merchant
Size: 5 Quarts
I could not be happier with this oil. I have been using Castrol GTX regular and High Mileage oils in several cars for 8+ years so you can imagine that I am satisfied with the brand. As for Castrol's GTX High Mileage 20W-50, I have been using it for a while, first purchasing it at parts stores, but this oil was phased out of many stores in my area. I bought most of the stock I could find in the local stores and then pondered the question of what to do when I use it all up. I searched for this oil on Amazon, merely on a whim, and I was ecstatic to find that they sold it for a price much lower than what I was paying in the auto stores. An oil change on my car takes about four quarts, so I first purchased two of these five quart containers. After using them up and a having a great experience purchasing them on Amazon, I went ahead and purchased four more containers to stock up. I do much of my own vehicle maintenance and working on cars a hobby of mine, so oil changes are something that I always do on my own. I use this Castrol in a 1992 Volvo 240 Wagon with 250,000 miles which is a daily driver and I will not use anything else for oil at this point. A specialist for these cars recommended that I try a 20W-50 oil in the B230F in my Volvo. I have been able to keep my engine running very smoothly for its age and mileage through regular oil changes and the use of this quality oil. I am confident that recurrent use of this oil will help me push the Volvo many more miles before needing to do an overhaul (the engine is yet to be overhauled, but that should be no big surprise for anyone who has experience with a B2XX engine Volvo).
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Reviewed in the United States on April 13, 2016
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KIRK LUDLOW
Draper, US
★★★★★ 5
Cannot purchase this locally any longer
Size: 5 Quarts
I cannot purchase this viscosity locally any longer. I was very glad to see it offered here. I use this thicker oil in my 2.2 liter Chevrolet engine that has over 200k miles. It works great.
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Reviewed in the United States on April 12, 2026

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