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Description
Management of Service Businesses in JpnWith the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No. 1 convenience store chain of Seven Eleven, the sales
With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style "hospitality" in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry.The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area.Shipping Notes
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Product Reviews
★★★★★ 5
Lots of compliments
Color: two tone green
While it's not too flashy. I seem to get many compliments on this watch especially when I wear my green shoes
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Reviewed in the United States on March 21, 2026
★★★★★ 5
Nice But Overpaid
Color: Black Embossed
Very happy about the purchase. The style is great, size is perfect, and the leather is really nice. When I unpacked it, the MSRP ticket was inside showing the cost of $125, but I paid $150. Not so happy about that part.
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Reviewed in the United States on January 5, 2026
★★★★★ 5
Muy buen producto
Color: Black Embossed
De muy buena calidad!!!
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Reviewed in the United States on December 1, 2025
★★★★★ 5
Beautiful leather wallet
Color: Black Embossed
Beautiful leather wallet, especially if you’re looking for a smaller sleek wallet
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Reviewed in the United States on May 25, 2025
★★★★★ 5
Nice
I love it. It's a nice slim wallet. Nothing special, but looks really nice, works well. I've been using it for a month with no problems. It's nicely lined, seemingly well made, etc. I got a good price on it, so I'm happy.
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Reviewed in the United States on November 20, 2013